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SMS Privacy Policy

Last Updated: February 5, 2026

This SMS Privacy Policy (“Policy”) describes how FreQuency Aesthetics & Vitality (“we,” “us,” or “our”) collects, uses, and protects information collected through our SMS/text messaging program.

Information We Collect

When you opt in to our SMS program, we collect:

  • Your mobile phone number
  • Your name (if provided)
  • Your email address (if provided)
  • Date and time of opt-in
  • Method of opt-in (web form, keyword, etc.)
  • Your consent preferences

How We Use Your Information

We use the information collected to:

  • Send you Customers opt in to receive appointment reminders and service updates when booking appointments at https://beyourfav.com/book-appointment/. During the booking process, customers must check an SMS consent checkbox that states: “I agree to receive appointment reminders, confirmations, and wellness service updates via SMS at the mobile number provided. Message frequency varies (typically 1-3 messages per appointment). Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Privacy Policy: https://beyourfav.com/privacy-policy/. Terms: https://beyourfav.com/terms-and-conditions/” The checkbox is NOT pre-checked and is required to complete the booking. Customers then enter their mobile phone number in the designated field. Upon booking confirmation, customers receive an initial SMS confirming their appointment with clear opt-out instructions. via SMS/text message
  • Respond to your opt-out and help requests
  • Maintain records of your consent as required by law
  • Improve our SMS program and services

Information Sharing

We do not sell, rent, or share your mobile phone number or any personal information collected through our SMS program with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with third-party service providers who help us operate our SMS program (such as our SMS platform provider), but only as necessary to provide these services and under strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Protection of Rights: We may disclose information to protect the rights, property, or safety of FreQuency Aesthetics & Vitality, our customers, or others.

Data Retention

We retain your consent records and related information for as long as you remain subscribed to our SMS program, plus an additional period as required by applicable laws and regulations to demonstrate compliance.

Your Rights and Choices

You have the right to:

  • Opt Out: You can opt out of our SMS program at any time by replying STOP to any message.
  • Get Help: Reply HELP to any message for assistance.
  • Access Your Data: Contact us to request information about the data we hold about you.
  • Delete Your Data: Contact us to request deletion of your information (subject to legal retention requirements).

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this SMS Privacy Policy, please contact us:

  • Email: feelamazing@beyourfav.com
  • Phone: 1 636 789 8444
  • Address: 1194 St. Louis Galleria St., Suite 42, St. Louis Mo 63117